Shipping & Returns

Shipping:


SHIPPING IS ALWAYS FREE!

FOR SAME DAY SHIPPING, please order by 5 p.m. (ET) Monday thru Friday.

Excluding holidays and weekends, orders placed BEFORE 5:00 p.m. (ET), won’t have the ordering day counted in shipping estimates. For orders placed AFTER 5:00 p.m. (ET), the following day won’t be counted.

Carriers:

The “Big Dog” will choose the carrier who can get your order to your door the fastest.

Most orders are shipped via U.S. Postal Service based on quicker transit times for various shipment weights. Larger or heavier shipments are generally sent via UPS Ground.

International:

The “Big Dog” ships to a number of different countries. At checkout, see if your country is listed. All orders within the U.S. are free. International orders require special international shipping charges available at checkout.

APO/FPO:

“Big Dog” ships to most Armed Forces addresses through the U.S. Postal System but these cannot be by Express mail. He has no control over transit times for these orders due to customs and military regulations.

Tracking:

All shipments are sent with a tracking and/or delivery confirmation number.

“Big Dog” cannot take responsibility for lost or stolen packages. Once the carrier shows a package has been delivered, complaints should be directed to the carrier. Please reference the tracking number in your shipment confirmation e-mail.

U.S. Postal Service: 1.800.ASKUSPS

United Parcel Service: 1.800.PICKUPS

Transit Time Examples:


NOTE: Saturdays, Sundays and Government holidays are not counted as Business Days.


Orders placed on Monday, BEFORE 5:00 pm (ET) requesting delivery in 5-7 business days, excluding day of shipment, (Monday), are estimated to arrive the following Monday, Tuesday, or Wednesday.

Orders placed on Monday, AFTER 5 p.m. (ET) requesting delivery in 5-7 business days, excluding day of shipment (Tuesday), are estimated to arrive the following Tuesday, Wednesday, or Thursday.

Orders placed on Monday, BEFORE 5:00 pm E.T. requesting delivery in 3-5 business days, excluding day of shipment, (Monday) are estimated to arrive Thursday, Friday or the following Monday.

Orders placed on Monday, AFTER 5:00 p.m. (ET) requesting delivery in 3-5 business days, excluding day of shipment (Tuesday), are estimated to arrive Friday, the following Monday, or Tuesday.

Orders placed on Friday, BEFORE 5:00 p.m. (ET) requesting delivery in 3-5 business days, excluding day of shipment (Friday), are estimated to arrive the following Wednesday, Thursday, or Friday.

Orders placed on Friday, AFTER 5:00 p.m. (ET) requesting delivery in 3-5 business days, excluding day of shipment (the following Monday), are estimated to arrive the following Thursday, Friday, or the Monday after the day of shipment.

Orders placed on Saturday or Sunday, BEFORE or AFTER 5:00 p.m. (ET) requesting delivery in 3-5 business days, excluding day of shipment (the following Tuesday), are estimated to arrive the following Thursday, Friday, or the next Monday after shipment.

Orders placed on Monday, BEFORE 5:00 p.m. (ET) requesting delivery in 1-2 business days, excluding day of shipment (Monday), are estimated to arrive Tuesday or Wednesday.

Orders placed on Monday, AFTER 5:00 p.m. (ET) requesting delivery in 1-2 business days, excluding day of shipment(Tuesday), are estimated to arrive Wednesday or Thursday.

The “Big Dog: is always available to assist with clarification of shipping options at (315) 570-5425 and [email protected]




Returns and Exchanges:

Before merchandise can be returned, the “Big Dog” must send you a return authorization number, along with the name and address of the warehouse. They must be shipped back within 60 days of purchase and will incur a 20% restocking fee. Returned merchandise must be in new condition with their original tags attached; and completely free of hair, stains, and odors.

Note: Costumes or clothing items cannot be returned.

For returns not meeting the above criteria, the “Big Dog” will have to send them back to you at your expense.

A refund will be issued to your credit card after the “Big Dog” has verified each item meets return criteria. He cannot refund original or return shipping charges. Please allow 7-10 business days after your return has been received at the warehouse to see your refund credited.